Ironhorse Hobbies uses a simple shipping rate scheme to keep things
super simple!
New Zealand Shipping Rates
We charge the same shipping fee for across New Zealand, no matter how many items you order!
| Destination |
Rate |
Time |
| Nationwide (non-rural delivery) - Castle Couriers |
$8.00 |
2-5 days |
| Rural Delivery |
$11.50 |
2-5 days |
International Shipping Rates
| Destination |
Rate |
Time |
Australia
(International Post)
|
$15 (1 item) + $5 per additional item |
5-10 days |
All Other Countries
(International Post)
|
$20 (1 item) + $8 per additional item |
10-15 days |
Shipping Insurance
We strongly recommend that you select a shipping option that includes
shipping insurance at the time of checkout.
Unfortunately, Ironhorse Hobbies cannot take responsiblity for items lost
in the post.
Ironhorse Hobbies takes great care in packing products to ensure safe delivery.
Unfortunately, we are unable to provide replacements or refunds should
you receive goods that have been damaged in transit.
Returns
Products can be returned to Ironhorse Hobbies at your own expense within 20
days from the time of purchase if prior agreement has been made with us.
Before returning goods you must first contact us and let us know us that you
wish to return goods. Ironhorse Hobbies accepts returned goods if:
- The product you received is not as advertised on our website.
- The product you received is faulty due to a manufacturing defect.
Ironhorse Hobbies takes great care in packing products to ensure safe delivery.
Unfortunately, we are unable to provide replacements or refunds should you
receive goods that have been damaged in transit.
Returning Goods Procedure
Contact Ironhorse Hobbies and let us know that you wish to return goods.
Get the Ok from us then put the goods you wish to return in the mail!
When returning goods please package carefully to ensure they arrive undamaged. Return
goods should be sent to:
Ironhorse Hobbies
210a St. Asaph Street
Christchurch
New Zealand |
