Shipping within New Zealand only $5 on orders over $99. Need Help? +64 3 366 6117

SHIPPING WITHIN NEW ZEALAND ONLY $5 FOR ALL ORDERS OVER $99 NZD

Delivery Information

Shipping & Returns

Ironhorse Hobbies uses a simple shipping rate scheme to keep things super simple!

New Zealand Shipping Rates

We charge the same shipping fee for across New Zealand, no matter how many items you order!

$5 COURIER DELIVERY within NZ for all orders over $99 NZD!

Destination Rate Time
FOR ORDERS UNDER $99
Nationwide (non-rural delivery) Castle Couriers $10.00 North Island 2-3 days
South Island 1-2 days
Rural Delivery $15.00 In some cases, please allow 1 extra day
Special Items Rate Time
DVDs Only
Orders including only DVD items
$6.00 See above
Gift Vouchers
Redeemable in Christchurch store
FREE See above

 

Australia Shipping Rates

Order Type Rate Time
DVDs Only
Orders of only DVD items. Includes shipping insurance.
$7 (1 DVD) + $2 per additional DVD 5-10 days
Standard
International Post without shipping insurance
$35 (1 item) + $8 per additional item
Insured
International Post with shipping insurance
$40 (1 item) + $8 per additional item

 

All Other International Shipping Rates

Order Type Rate Time
DVDs Only
Orders of only DVD items. Includes shipping insurance.
$15 (1 DVD) + $2 per additional DVD 10-15 days
Standard
International Post without shipping insurance
 
$45 (1 item) + $12 per additional item
Insured
International Post with shipping insurance
$55 (1 item) + $12 per additional item

Shipping Insurance

We strongly recommend that you select a shipping option that includes shipping insurance at the time of checkout.

Unfortunately, Ironhorse Hobbies cannot take responsiblity for items lost in the post.

Ironhorse Hobbies takes great care in packing products to ensure safe delivery. Unfortunately, we are unable to provide replacements or refunds should you receive goods that have been damaged in transit.

Returns

Products can be returned to Ironhorse Hobbies at your own expense within 20 days from the time of purchase if prior agreement has been made with us. Before returning goods you must first contact us and let us know us that you wish to return goods. Ironhorse Hobbies accepts returned goods if:

  • The product you received is not as advertised on our website.
  • The product you received is faulty due to a manufacturing defect.

Ironhorse Hobbies takes great care in packing products to ensure safe delivery. Unfortunately, we are unable to provide replacements or refunds should you receive goods that have been damaged in transit.

Returning Goods Procedure

Contact Ironhorse Hobbies and let us know that you wish to return goods. Get the Ok from us then put the goods you wish to return in the mail!

When returning goods please package carefully to ensure they arrive undamaged. Return goods should be sent to:

Ironhorse Hobbies
210a St. Asaph Street
Christchurch
New Zealand

Developed By The Design Company Ltd
FRICTIONLESS9 LIMITED T/a Ironhorse Hobbies © 2017